Chinese media Kuaikeji reported on the 10th that a large-scale misuse case of the "no-return refund" system has attracted attention.

This incident involved a woman who purchased 1100 items of clothing online and applied for a "no-return refund" for 1000 of them.

According to the store, after receiving a large number of unusual refund applications through their system, they cross-referenced the order and delivery information and confirmed that all 1000 clothing items, totaling 52,000 yuan (approximately 1.2 million yen), had been received normally. The store stated that the buyer had no intention of returning the items and determined it was clearly a malicious act of seeking profit by exploiting the online retail after-sales service system.

After discovering the anomaly, the store manager visited the party involved and also reported it to the police. When the police went to the scene to inspect, numerous clothing items believed to have been illicitly obtained from other stores were also found, and the police are further investigating this matter.

After-sales service functions introduced by platforms, such as "return and refund" and "no-return refund," are meant to protect consumers' legitimate rights and interests and address reasonable issues like product quality problems, incorrect deliveries, or missing shipments. However, in recent years, malicious cases concerning the "no-return refund" system have occasionally occurred. (Translation and editing by Noya)